Be sure to give your undivided attention to all parties during conversations and meetings. Being able to listen and identify these clues is key in developing a clearer bridge of communication.ĩ. Not only is it important to listen for information being exchanged between yourself and a client or colleague, but it is also important to listen for voice inflection or hesitations. When one does not comprehend, ask which ideas or concepts were missed and try to approach them differently.Ĩ. Make time to stop and confirm that all ideas and concepts you are communicating are being grasped. This will create trust in the virtual setting and help to develop a more productive environment.ħ. Be generous with positive feedback to clients and coworkers. It is important to proof text prior to exchanging.Ħ. Overuse of capitalization throughout a text can come across as abrasive. Using inappropriate grammar and capitalization can set an unintended tone when communicating through text. Straying from the task at hand can lead to a dysfunctional and under-performing working relationship.ĥ. Stay on topic with colleagues and clients in conversations and meetings. It can also make a working relationship strained and more difficult.Ĥ. When a lapse occurs, expectations may not be met, and this may leave the client or colleague feeling ignored. When responding to a client or colleague be conscious of time between responses. A misunderstanding can be easily misconstrued and can lead to conflicts.ģ. While playful banter is a great way to get to know someone, it is not something that should be exhibited in a virtual office. Avoid language that could be perceived as confrontational or sarcastic in nature. This should include clearly defining your goals and objectives.Ģ. Be direct when having a conversation with a colleague or client. It is, therefore, important to use proper netiquette to show sincerity and respect. When communicating virtually, words can sometimes be misinterpreted. Using proper manners, such as addressing a client or colleague as “sir” or “ma’am,” is also an effective way of communicating and showing respect. It is the same as saying “please” and “thank you” and showing the same respect to a person that you would want to be shown to you. Netiquette is the equivalent of standard social practices that one would use in everyday life. When practicing proper netiquette, both the virtual employee and client exercise a sense of mutual respect that is equivalent to what they would practice in a non-virtual setting. Netiquette allows you the opportunity to connect with employees and clients by creating a connection based on the foundation of respect. When working from home, it is very easy to feel disconnected from a typical office setting. When practiced in the virtual world, netiquette is a form of communication that exudes respect and normal social practices. Netiquette is a combination of “net” and “etiquette”. When addressing the topic of communication in a virtual work environment, it is important to realize that a virtual employee must exhibit a certain understanding of netiquette. The one thing that never changes is the communication among your colleagues and clientele. In an ever-changing world, a person needs to learn how to adapt to their work environment to become successful.
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